Transforming Complaints with Mediation is a one day course to demonstrate how mediation can be a dynamic force for change in the way you handle complaints. This course explains what mediation is, how it works and how it can become an integral part of an excellent complaints process.

The course content includes:

• Defining mediation

• The principles of mediation

• The building blocks of mediation

• Strategies for success

• How mediation works in a complaints process

This course is ideal for complaints professionals or senior management keen to transform complaints handling in their organisation.