Steve Carney, CSCI

All sessions were very good- “complaints made easy” was exceptional- not only good fun but learning curves as the game progressed. Interaction with colleagues and trainer. Training with a difference!! [I didn’t get bored, particularly after lunch] well done Akin
Anita Putnam, Birmingham City Council.

This was a brilliant course put over very well by Akin. The discussions and questions and answers were very good. Everyone got on very well together. Akin has given me more time to think about the way I see myself how to think and listen before dealing with issues.
Sandra Harper, Birmingham City Council

The game makes the learning fun. The trainer was excellent, full of enthusiasm and knowledge
Georgia Dunn

The training (Investigating Skills) received consistent high praise from attendees for its content and delivery and was unanimously seen as a rewarding and useful introduction to skills which can be developed at later stages
David Evans, West Sussex PCT

The volume and variation of complaints often drives us as complaints managers into a mode of survival. Survival to success assists to steer you down the road of success, gearing you to finding innovative solutions to resolving complaints !
Tony Adonis, Liverpool City Council.

It really works!! (Complaints Made Easy)
Nicholas Foster, London Borough of Hammersmith and Fulham

Simply life changing (Breakthrough)
Lambeth Manager

Every leader must experience this (Leadership Made Easy)
Lambeth Manager

I was a bit green when it came to investigations and now I’m orange
Peter Wriede, Barts and the London Hospital