About the training tool
Enhancing the Patient Experience responds to the needs of healthcare providers to ensure patient experience is core to service delivery. Patient Experience doesn't’t start in the reception, but in the community with the reputation and brand; it continues in terms of initial contact, the way people are treated and how well information is communicated.
Enhancing the Patient Experience is a powerful learning tool that supports staff at all levels to really look at how they can contribute to making a real and tangible difference, whether operational or strategic.
Enhancing the Patient Experience incorporates the experience of POhWER, who provide ICAS Services throughout the UK and Bexley NHS Care Trust. Using the experiences of many patients, families, carers and health professionals; we have created a training tool that is credible, stretches and challenges, but most importantly generates a purposeful dialogue on how to do better.
Who is it for?
The tool is very flexible. This means:
· It can be used by any part of the NHS or other healthcare provider
· It can be used for either 2 hours or a whole day
· The content mean that it can be used with any group of staff, from senior management to frontline staff
· Online assessments are available to measure improvements in staff knowledge and confidence.
We can deliver training in house or you can choose to purchase on a license basis. If you choose to purchase, you must have at least one person attend a one day training the trainers to become an authorised user.
Did you know our client North West Ambulance Service NHS Trust has won an award using Enhancing Patient Experience? They won their award for the category: Assess to Information at the PEN National Awards 2012. We worked with them to bespoke this training tool and created questions specifically for the Ambulance Service.
"North West Ambulance Service scooped an award for showing the most innovation, the Patient Experience Board Game, which encourages a fun, informal and unimposing way of receiving feedback about service and experience from patients who so often would not get their true voice heard"
Well done NWAS!