Welcome to our Resource Centre.
The Resource Centre is exclusively for registered users. We’re going to quickly tell you about the great benefits that registering brings.
Free Tools and Information
Firstly the resource centre provides you with free information and tools that you can download. They’re designed to be of great benefit in your day to day work. It’s ok if you want to use more than one.
Last Minute Offers
Secondly there are last minute offers with great discounts on courses. You’ll get an email on any course that is appropriate to you. Just let us know if you or someone you nominate wants to participate.
Emiles
Finally, we’ve introduced emiles. Every time you book a place on a course, commission a training programme or invest in one of our training solutions, you will be automatically awarded emiles. There are a range of resources that you can redeem the emiles against, including, books and training courses.
The resource centre includes:
Complaints Triage Model.
Our newest tool for Complaints Professionals is the Triage Model. The triage model will help you to systematically look at the issues for the customer and organisation and then determine the most appropriate and proportionate method of resolving the complaint.
Complaints Competency Framework.
This is particularly useful to complaints professional who use consultants (e.g. Investigating Officers) in complaints handling. This frameworks helps to ensure those working for you are providing consistently high quality work.
Team Builder.
If you’re considering team building them complete the team builder and submit it to us. One of our team will then contact you to discuss the findings.
Surviving a Safeguarding Vulnerable Adults Inspection
Written by someone who has recently experience this and therefore writes with great insight.
Taking the Fear of our Equalities
An intriguing article which gives some insight in how to make equalities and diversity a real and credible part of how your organisation works.
Risk Assessment and Risk Management - Back to Basics!
Geraint Lewis provides an article that just helps us to step back, reflect and get back to basics for managing risk.
Simply click on the one most useful to you.