Name: Emma Mortimer (nee Davey)
Qualifications:
- BA (Hons) History & Politics
- Diploma in Management Studies (distinction)
Professional Experience:
- Mental health & older people – residential and day care, for a range of private and voluntary sector providers.
- Social Work (assessment and care management)
- Over ten years’ experience as a Customer Care Manager (Complaints, Mediation, Team building and facilitation, Whistleblowing, Investors in People, User Consultation, Training and Customer- focused change management) in The Royal Borough Kensington and Chelsea.
- Safeguarding Adults Manager for a large authority in the north, (training, advice, partnership development, performance management, policy and procedural development)
Training Portfolio
- Complaints and Investigation
- Customer Care
- Safeguarding Vulnerable Adults
- Conflict Resolution