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Customer Experience
Enhancing Customer Experience
This is an innovative training tool for those who want to strengthen their understanding of their customers and ensure that excellent customer service is at the core of the business. Enhancing Customer Experience is a development course with the Institute of Leadership and Management. You can choose to have managers undertaking 10 hour guided learning course and receive a certificate.
Enhancing the Customer Experience Using Social Media
Forum Theatre
This is a theatre style training solution, using actors and the participants. The audience (participants) will be given an outline of the role-plays and then the opportunity to contribute additional information. By using this practical method we ensure participants are able to explore realistic situations that they will face daily. This is a one-day training session.
