Transforming Complaints with Mediation
Certificate in Health and Social Care Complaints Management
Certificate in Health and Social Care Investigation Skills
Persuasive Writing
“Have you learned lessons only of those who admire you and were tender with you, and stood aside for you? Have you not learnt from those who braced themselves against you, and disputed the passage with you”.
Walt Whitman
Conflict will manifest in different ways, but some of the symptoms and outcomes will include:
• Poor individual performance
• Poor team performance
• Poor productivity
• Increased absence and sickness
• Increased staff turnover
• Poor customer care
We have helped many organisations to develop more healthy and effective ways of resolving conflict by developing manager’s confidence and expanding their tool kit of skills and strategies.
Do you experience complaints that drag? A process where people become entrenched? The complaint is responded to, but not really resolved? Are you looking for a dynamic change in the way that complaints are handled?
A powerful process in which a neutral third party assists parties to craft their own resolutions to disputes and difficulties.