Complaints Made Easy: Training The Trainers
Transforming Complaints with Mediation
Complaints are like medicine. It doesn’t always taste nice, but they’re good for you.
We are one of the country’s leading consultancies who specialise in complaints handling and investigations training.
Our services have supported, central government, local authorities and NHS trusts across the country in improving the experience for service users/patients and staff.
We are unique in having a great team of consultants who have either managed or investigated complaints. Therefore we are able to bring you the most contemporary ideas and best practice from around the country.
Therefore we are able to bring you the most contemporary ideas and best practice from around the country.
Complaints Made Easy does the impossible; it makes learning about complaints handling absorbing, interesting and fun! This innovative training package will transform complaints training in your organisation.
This course is designed for managers and staff and does what it says on the tin, it makes their lives easier.
Do you experience complaints that drag? A process where people become entrenched? The complaint is responded to, but not really resolved? Are you looking for a dynamic change in the way that complaints are handled?
This 2 day course is for those who investigate complaints or allegations.