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Investigating Skills
About the course
This is a very experiential learning and development solution for those who investigate complaints or allegations. Throughout the program there is a lot of opportunity for personal reflection, along with peer and trainer feedback. Our experience shows that this reflection and feedback is a crucial element of the program.
The course is centered on a case study, which requires participants to practice the key investigation skills. During the program participants will have to plan the investigation, prepare and undertake interviews, analyse evidence and then draft part of a report.
Who is the course for?
For those who undertake or supervise investigations of formal complaints.
However it is adaptable and can cover many other areas and forms of investigation, including, whistle blowing, harassment and bullying, grievance etc. So always get to grips with the core principles and how they can be applied in different settings.
Aims and objectives
The aim of the programme is to support participants to undertake consistently high quality investigations and develop reports that are compelling and persuasive.
By the end of the programme participants will:
- Reflect on the importance of the role and what they bring to the process
- Understand and reflect on the personal skills and attributes for investigators
- Demonstrate competence in planning, interviewing, gathering and analyzing evidence.
- Understand how to write a report that is compelling and persuasive.
Duration
Investigating Skills is a two-day course and facilitated in house.
Our Training Portfolio
- Bespoke
- Communication Skills
- Complaints Management
- Conflict Resolution
- Customer Experience
- Enterprise and Employability
- Equalities and Diversity
- Health and Safety
- Leadership Development
- Organisational Development
- Risk Management
- Social Care and Health
- Social Media
- Team Building
- Young People and Families
