Complaints Made Easy has revolutionized complaints training, making it fun, engaging but challenging. It continues to transform the learning experience for clients across the country and has supported organizations to make significant improvements to how they manage complaints. A very flexible tool that can be used time and time again, always producing great results.
Who is the training solution for and how long is the training tool?
The Customer Experience is often defined when things go wrong and how the organisation responds. Therefore if you aspire for a great customer experience then complaints handling is an intregral part. Your training has to inspire your staff to handle complaints in a proactive and resolution focused manner.
Complaints Made Easy helps an organisation deliver transformational training, time and time again. It works so well because it really helps participants to reflect on mindsets, language and behaviour and provides a pathway for stripping away bureacreacy and encouraging a fresh perspective that is beneficial to all parties.
It’s flexibility includes:
Complaints Made Easy is endorsed by the ILM. We offer the opportunity for learners to gain one year study membership with the ILM, which is an excellent learning opportunity for any of your leaders or managers.
We can facilitate this training in-house for half day or full day for up to 16 delegates per course.