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Complaints Management
Complaints Made Easy
Transforming Complaints with Mediation
This course demonstrates how mediation can be a dynamic force for change in the way you handle complaints. The participant will be guided through the definition of mediation, the principle of mediation, how mediation can work in your complaints process and strategies for success. The course lasts for one day.
Adjudicating Officer Training
Half day training helps Senior Managers understand their strategic and operational responsibilities in complaint handling.
Master Class in Complaints Management
Investigating Skills
This programme is aimed at those who investigate complaints and allegations. By looking at the core principles of handling complaints, disciplinary, grievance and safeguarding, the participant can learn the building blocks of investigating skills through a very experiential programme. The course is one to two days and facilitated in house.
Complaints are like medicine...
Complaints How to Make Your Life Easier
Sometimes we just make complaints handling more complex than it needs to be. This course, brings simplicity and confidence and participants leave, knowing they can do better
Our Training Portfolio
- Bespoke
- Communication Skills
- Complaints Management
- Conflict Resolution
- Customer Experience
- Enterprise and Employability
- Equalities and Diversity
- Health and Safety
- Leadership Development
- Organisational Development
- Risk Management
- Social Care and Health
- Social Media
- Team Building
- Young People and Families
