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Complaints Management
Complaints Made Easy
Complaints Made Easy has revolutionized complaints training, making it fun, engaging but challenging. It continues to transform the learning experience for clients across the country and has supported organizations to make significant improvements to how they manage complaints. A very flexible tool that can be used time and time again, always producing great results.
Transforming Complaints with Mediation
This course demonstrates how mediation can be a dynamic force for change in the way you handle complaints. The participant will be guided through the definition of mediation, the principle of mediation, how mediation can work in your complaints process and strategies for success. The course lasts for one day.
Investigating Skills
This programme is aimed at those who investigate complaints and allegations. By looking at the core principles of handling complaints, disciplinary, grievance and safeguarding, the participant can learn the building blocks of investigating skills through a very experiential programme. The course is one to two days and facilitated in house.
Complaints are like medicine...
Complaints How to Make Your Life Easier
Sometimes we just make complaints handling more complex than it needs to be. This course, brings simplicity and confidence and participants leave, knowing they can do better
