This programme is aimed at those who investigate complaints and allegations. By looking at the core principles of handling complaints, disciplinary, grievance and safeguarding, the participant can learn the building blocks of investigating skills through a very experiential programme. The course is one to two days and facilitated in house.
Complaints How to Make Your Life Easier
Sometimes we just make complaints handling more complex than it needs to be. This course, brings simplicity and confidence and participants leave, knowing they can do better