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Care Quality Commission
The Challenge
With the introduction of the Equalities Act 2010, the Head of Involvement Equality and Human Rights wanted a totally fresh approach to delivery equalities training. The training was for over 2000 staff across England and Wales and budget pressures meant that a creative way of delivering to this number of staff was required.
What we did
CQC were aware of Equally Yours and really like the training solution. We created a bespoke version of Equally Yours for CQC. This meant spending time with officers to understand the day to day equalities and diversity issues that the organisation encountered. We then created questions and case studies and also a new board design. In addition we created CQC learning zone, which allows all staff to go online and complete pre and post classroom assessments. This enabled the organisation to measure increases in knowledge and confidence.
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“The development of the work required customising the tool to meet our specific needs. AKD worked very closely with us to deliver a product that met our expectations. I found them helpful, supportive and knowledgeable. As well as listening to us, they were also able to guide our thinking to get the best out of the project. AKD’s staff were at all times helpful and supportive, with a can-do attitude. The work was delivered on time and to cost. All the milestone deliverables were met along the way. Any issues or problems were resolved quickly and to our satisfaction. The final product has been used by a range of our staff and the feedback has been extremely positive. It has delivered exactly what was expected”. Nigel Thompson – Head of Involvement Equalities and Human Rights |
