Name: Anne-Marie Kennedy
- BA (Hons) Business Administration
- Post Graduate Diploma in Risk & Claims Management
Professional Experience
- Positions held in Risk and Complaints Management in Primary, Acute Care and Mental Health Settings.
- Has worked in partnership across services and organisations, to translate strategic aims into practical achievable targets, and used creativity and innovation to resolve complex problems and manage organisational change.
- Facilitated risk management to develop safety initiatives to support services through training, risk assessment, stakeholder analysis, process mapping and root cause analysis.
- Managed the strategic delivery and policy development of the claims and complaints function for both provider and commissioned services. Presently managing the change process at a PCT to ascertain the direction the complaints function will take in light of the impending health and social care alliance.
- Motivated by reaching objectives with a high degree of personal integrity and dedicated to maintaining high quality and innovative standards.
Training Portfolio
- Complaints and Investigation
- Risk Management
- Customer Care